FinThrive Overview

FinThrive is a healthcare technology company offering end-to-end revenue management solutions for healthcare providers. With a deep commitment to improving the business side of healthcare, FinThrive focuses on delivering better financial outcomes for both patients and providers. The company partners with over 3,200 healthcare organizations, covering more than $800 billion in gross patient revenue. Their solutions are designed to future-proof operations through analytics, automation, and scalable design. FinThrive prides itself on customer success, operational transparency, and measurable business impact, aligning well with enterprise healthcare organizations seeking transformational improvements.

Timeline

5 months

The Challenge

When FinThrive approached Tuck Consulting Group, they were preparing for a major product transition: migrating more than 150 clients from a legacy system onto a newly built product. While a lot of documentation existed, there was no standardized implementation playbook or formal, cross-departmental, end-to-end process in place. The internal teams lacked alignment, and departments ranging from implementation consulting to engineering to marketing had no shared roadmap or knowledge management strategy. The project soon evolved to include the development of a scalable migration playbook and, later, a revenue cycle management module playbook.